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Accessibility Statement

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Effective Date: Friday, 14 August 2026

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Introduction

DreamCatchers Worldwide NZ ("we", "us", "our") is committed to ensuring that our programmes, services, communications, and facilities are accessible to everyone, including disabled people, older people, and people with limited digital literacy or English proficiency. This policy sets out our commitment to accessibility in line with the New Zealand Disability Strategy, the Human Rights Act 1993, and the New Zealand Government Web Accessibility Standard.

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1. Our Commitment

We aim to remove barriers to participation and ensure that everyone can access our services with dignity and independence. This includes people accessing our Homework Hub, Smart Tech for Seniors, and other community programmes, as well as our website, communications, and events.

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2. Physical Accessibility

We work to ensure our venues and programme delivery sites are as accessible as possible by:

  • Choosing community venues with step-free access and accessible facilities where available

  • Considering seating, lighting, and noise levels for participants with sensory or mobility needs

  • Providing clear signage and directions at events and sessions

  • Working with venue partners to address accessibility barriers as they are identified

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3. Digital Accessibility

We aim to make our website, online forms, and digital communications usable by people of all abilities by:

  • Following recognised web accessibility guidelines (WCAG) where practicable

  • Providing content in plain, clear language

  • Ensuring text can be resized and content is readable with screen readers where possible

  • Offering alternative formats (for example, printed materials or verbal explanations) on request

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4. Communication Accessibility

We are committed to communicating in ways that are inclusive and easy to understand by:

  • Using plain language in our written materials

  • Offering translated or interpreted support where reasonably possible for ESOL and multilingual communities

  • Providing information in alternative formats (large print, audio, or one-on-one support) on request

  • Training staff and volunteers to communicate respectfully and effectively with disabled people and people with additional communication needs

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5. Programmes and Events

We aim to make our programmes and events inclusive by:

  • Considering accessibility needs when planning venues, timing, and activities

  • Inviting participants to share any access requirements at the time of registration

  • Making reasonable adjustments to support full participation wherever possible

  • Reviewing feedback from participants to improve accessibility over time

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6. Feedback and Complaints

We welcome feedback on the accessibility of our services, website, or events. If you experience a barrier to accessing our programmes or communications, or have suggestions for improvement, please contact us using the details below. We will respond to accessibility concerns promptly and work to resolve them wherever possible.

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7. Continuous Improvement

We regularly review our facilities, materials, and practices to identify and address accessibility barriers. This policy will be updated as our understanding and practices develop, and any updates will be posted with a revised effective date.

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Contact Us

DreamCatchers Worldwide NZ
272 New Windsor Road, New Windsor, Auckland 0600

📧 support@dreamcatchersww.com
📞 021 083 74545 / 09 243 1033

Charities Registration No. CC52866

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